Terms and Conditions of Sale and Use

The website 1kamas.com is operated by GAMEHUB LIMITED, a limited company incorporated in Hong Kong, registration no. 78837564, whose registered address is Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong, and by Kamasense Limited, whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, hereinafter referred to as “the Company”, “1Kamas” or “1kamas.com”. Each order is concluded with the entity that processes its payment. These Terms and Conditions govern access to the website and all orders placed on it. By accessing the website, creating an account or placing an order, you agree to comply with them without reservation.

The Company reserves the right to amend these Terms at any time, together with the warnings and fees associated with its services. The version currently published on this page is the version in force; it is your responsibility to consult it regularly.

1Kamas is an online shop where you can buy kamas, the virtual currency of the games published by Ankama (Dofus, Dofus Retro, Dofus Touch and Wakfu), as well as related services. Delivery takes place by direct in-game trade, as described in Article 6. Quantities, available servers and prices are shown on the product pages at the time of ordering.

The Company applies controls designed to reduce the risk of stolen, fraudulently obtained, compromised or otherwise prohibited virtual goods entering its inventory. Suppliers must confirm that they have the right to transfer the goods they offer and that they acquired them legitimately.

The Company may record transaction information, review the supplier's history and delivery records, and request additional information or supporting documents where the ownership or origin of the goods requires further verification. A supplier transaction may be delayed, refused or made subject to restrictions where the required controls cannot be satisfied.

The detailed rules are set out in our Supplier Verification Policy and our Acceptable Use Policy.

Use of the Company's services is restricted to persons aged 18 or over. Minors may not use the services, even with the permission of a parent or legal guardian. You are responsible for maintaining the confidentiality of your account and password, for restricting access to your device, and for all activities carried out under your account. The Company and its subsidiaries reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders, in particular in cases of fraud or breach of these Terms.

An order is deemed to be concluded once full payment has been received and confirmed. The applicable prices are those displayed on the website at the time the order is placed.

The Company may need to verify the payment information provided: if you do not respond within 7 days, the order is cancelled and refunded in full. If a partial payment (only possible when paying by cryptocurrency or SEPA transfer) is not completed within 7 days, the order is likewise cancelled and refunded. The Company reserves the right to refuse or cancel any order presenting a risk of fraud. Where activity is flagged as suspicious, identity verification may be requested through our specialist provider, under the conditions described in our AML Policy.

Kamas are delivered directly in the game: a delivery agent contacts you by private message and gives you a meeting point. The vast majority of orders are delivered within minutes; 95% of orders are delivered in under 5 minutes. Full details are set out on our Delivery information page.

The situations that give rise to a refund (non-delivery, multiple payments, server rollback of 48 hours or less) are set out in our Refund Policy. The refund is issued immediately once the request has been approved; receipt of the funds depends on your bank and generally takes between 5 and 7 working days, depending on the payment method.

Any complaint relating to a delivery (delay, non-receipt, error) must be reported to support within 72 hours of placing the order; after this period, the Company reserves the right to refuse the request. Server rollbacks are an exception: they remain covered under the conditions set out in the Refund Policy, that is, where the rollback is 48 hours or less, even if it occurs after this 72-hour period.

Dofus, Dofus Retro, Dofus Touch, Wakfu and the associated trademarks, characters and elements are the property of Ankama. 1Kamas is an independent service and is not affiliated with, partnered with or sponsored by the publisher. The Company applies careful and discreet delivery procedures, but cannot be held liable for any action taken by the publisher in respect of your game account.

The Company claims no ownership of the virtual goods purchased through the website: they remain the property of their respective publisher. The Company acts as a temporary custodian of the virtual goods exchanged, as part of the acquisition and delivery service it provides.

The content of this website, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software, belongs to the Company or its content suppliers and is protected by national and international intellectual property laws. The compilation of all content on this website is the exclusive property of the Company.

The Company grants you a limited licence to access and make personal use of the website. This licence does not permit the resale or commercial use of the website or its content, the collection of product listings, descriptions or prices, or the use of robots, scrapers or any other automated means of collecting and extracting data, without the Company's prior written consent. Any unauthorised use terminates the licence granted.

The following are prohibited in particular: any fraudulent scheme or attempted scam against the Company or its delivery agents; abusive payment disputes relating to orders that have already been delivered; impersonating a member of the 1Kamas team; and, more generally, any use of the website for unlawful purposes. The Company reserves the right to suspend the accounts concerned and to refuse any future order. Offering for sale virtual goods that you do not legitimately own, or whose origin is illegitimate, is also covered by our Acceptable Use Policy.

When you visit the website or send us an email, you are communicating with us electronically and you consent to receive electronic communications from us, by email or by notification on the website. You acknowledge that all agreements, notices and other communications sent in this way satisfy any legal requirement that such communications be in writing.

The processing of your personal data is described in our Privacy Policy, which applies to every visit to the website.

The website and the services are provided “as is” and “as available”. To the fullest extent permitted by law, the Company shall not be liable for any indirect loss or damage, including loss of playing time, loss of progress, sanctions imposed by the publisher or unavailability of the game servers. In any event, the Company's total liability in respect of an order is limited to the amount actually paid for that order.

The Company is not liable for any delay or failure to perform caused by events beyond its reasonable control: maintenance or outage of the game servers, rollbacks, decisions by the publisher, or any other event of force majeure.

You agree to indemnify and hold harmless the Company, its affiliates, officers and employees against any claim or demand made by a third party, including reasonable legal fees, arising from your breach of these Terms, of any applicable law or of the rights of a third party.

Orders concluded with GAMEHUB LIMITED are governed by and construed in accordance with the laws of Hong Kong, and any dispute arising from them falls within the exclusive jurisdiction of the courts of Hong Kong. Orders concluded with Kamasense Limited are governed by and construed in accordance with English law, and any dispute arising from them falls within the exclusive jurisdiction of the courts of England and Wales. The same applies to any dispute concerning the existence, validity or termination of these Terms; by using our services, you accept this jurisdiction and waive any objection based on venue or inconvenient forum. In the event of any conflict between these Terms and applicable laws, regulations or rules, the latter shall prevail to the extent necessary to ensure compliance. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Any failure by the Company to enforce a provision of these Terms shall not constitute a waiver of that provision or of the right to enforce it at a later date.

During the transition period, 1kamas.com is operated by GAMEHUB LIMITED and by Kamasense Limited.

1Kamas is currently being migrated to GAMEHUB LIMITED, a limited company incorporated in Hong Kong, whose registered address is Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong.

This migration will only take effect on the date officially announced on our Legal information page and once these Terms and Conditions have been updated.

During the transition, the contracting entity for an order is the entity that processes its payment, GAMEHUB LIMITED or Kamasense Limited, as specified in Article 1, and the governing law is the law set out in Article 16.

From the effective date of the migration, GAMEHUB LIMITED will become the operator of 1kamas.com and the contracting entity for new orders, subject to the updated Terms and Conditions that will be published at that time.

Orders concluded with Kamasense Limited before that date remain governed by the terms applicable at the time they were concluded.

For any question about these Terms: Kamasense Limited, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: [email protected]. You can also use our contact page or the live chat, available 24/7.