Supplier and Virtual Goods Origin Verification Policy

GAMEHUB LIMITED and Kamasense Limited, which operate the website 1kamas.com (together, “the Company”), buy virtual goods (kamas and in-game items) from players and resellers. This policy sets out the checks the Company applies to reduce the risk of accepting virtual goods that are stolen, fraudulently obtained, compromised or otherwise prohibited.

These checks are based on identifying the transaction, the supplier's declarations, the retention of information and proof of delivery, the analysis of risk factors and, where necessary, additional verification. They are designed to verify, to a reasonable standard, the ownership and legitimate acquisition of the goods offered; they do not constitute an absolute guarantee.

This policy applies to every offer to sell made to the Company, whether through the Sell Kamas page or through its dedicated supplier platform, and should be read together with the Acceptable Use Policy, the Terms and Conditions and the Privacy Policy.

Every supplier must confirm that they are the legitimate owner of the virtual goods offered, or that they have the right to transfer them. This confirmation is collected when the sale request is made and is linked to the transaction concerned.

Every supplier must confirm that the goods offered were legitimately acquired and do not result from any fraudulent or prohibited activity. Ownership and legitimate acquisition are two separate requirements: holding an item is not enough if it was obtained by prohibited means.

This confirmation constitutes a warranty: the supplier is liable for it under the conditions set out in Article 5.

The Company refuses any virtual goods originating from, in particular:

• theft of virtual goods;
• account compromise, account theft or unauthorised use of an account;
• unauthorised access or hacking;
• fraud or scams;
• the use of stolen or fraudulent payment methods to acquire the goods;
• fraudulent chargebacks used to obtain the goods;
• duplication or cloning of items;
• abusive exploitation of a vulnerability where it constitutes a prohibited or fraudulent method;
• falsification of proof of delivery, screenshots, videos or transaction information;
• misrepresentation of the ownership or origin of the goods;
• any other illegal or fraudulent activity.

By offering virtual goods for sale, the supplier warrants that they are the legitimate owner of those goods or have the right to transfer them, that the goods were legitimately acquired, and that they do not originate from any of the sources or practices listed in Article 4. The supplier is responsible for the accuracy of this warranty, which is collected for each request and kept with the corresponding transaction.

Where it becomes apparent, before or after the transaction, that this warranty has not been complied with, the Company may refuse the transaction, defer or withhold settlement within the limits set by the applicable terms, review the same supplier's previous transactions, restrict or block their access to the services, and exercise the applicable contractual remedies.

The supplier is liable for the direct consequences of an inaccurate declaration, including the repayment of any sums paid to them for goods whose origin proves to be illegitimate. These provisions do not affect the rights that a consumer enjoys under the mandatory provisions applicable to them.

Depending on the transaction and the capabilities of its systems, the Company may retain information which may include, in particular:

• the supplier's identifier and contact details;
• the payment method and its identifier;
• the game, the server and, where applicable, the character or account identifiers concerned;
• the type of goods, the quantity and the amount;
• the request or order identifier, and the date and time;
• the delivery status and the related evidence;
• acceptance of the supplier declaration and the version of the policies accepted;
• the risk and review status.

This information is processed in accordance with our Privacy Policy.

Any request may be reviewed with regard to, in particular:

• the supplier's history;
• the quantity and value of the transaction;
• the frequency of requests;
• the consistency of payment information;
• the consistency of character, server or account information;
• previous incidents or rollbacks;
• unusual changes in the supplier's activity;
• any other inconsistency or risk signal.

Where a transaction presents one or more risk factors, the Company may place it under enhanced verification before accepting or settling it. Depending on the case, it may request:

• an explanation of how the goods were obtained;
• any reasonably available evidence of ownership or legitimate acquisition;
• screenshots or a video;
• further information about the in-game transaction or the account concerned;
• the supplier's identity information;
• confirmation that the payment account belongs to the supplier;
• the history of previous transactions;
• any other information reasonably useful to the review.

Where additional verification is required, settlement to the supplier may be temporarily deferred for as long as is reasonably necessary for the review, within the limits set by the applicable terms. The supplier is informed of this through the contact method they provided.

Following the review, the transaction may be:

• accepted;
• held pending further information;
• refused;
• accepted with restrictions placed on the supplier;
• refused, with the supplier blocked.

Where the available information does not reasonably establish the ownership or legitimate origin of the goods, the Company may refuse the transaction. The decision and the evidence reviewed are retained.

A completed transaction may be reviewed again where subsequent information raises doubts, in particular a rollback, a complaint, a fraud report, a report of a compromised account or repeated anomalies linked to the same supplier. The supplier's risk status may then be revised.

Verification and transaction information may be retained for the purposes of fraud prevention, dispute management, compliance and meeting the requirements of our payment service providers, under the conditions and for the periods set out in our Privacy Policy and by applicable law.

For any question about this policy, or to report virtual goods that you believe to be illegitimate in connection with a transaction: Kamasense Limited, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: [email protected], or via our contact page. This policy is reviewed periodically; the version currently published on this page is the version in force.