Acceptable Use Policy

This policy sets out the rules of conduct that apply to anyone who accesses the website 1kamas.com or uses the services of GAMEHUB LIMITED or Kamasense Limited (together, “the Company”): visitors, customers and suppliers of virtual goods. It specifies the conduct that is prohibited and the measures the Company may take in the event of a breach.

It supplements the Terms and Conditions, which remain the governing contractual document, and the Supplier Verification Policy.

Anyone who uses our services undertakes to:

• provide accurate information, in particular the character name and server needed for delivery;
• use a payment method of which they are the legitimate holder;
• communicate respectfully with our support team and our delivery agents;
• report without delay any anomaly noticed on an order or a delivery.

No member of our team will ever ask you for your password, whether in game or by message. Never share your login details with anyone, and always check that the order number given by the person you are dealing with matches yours.

You must not use the site or the services to:

• use a payment method that is stolen or fraudulent, or of which you are not the legitimate holder;
• raise an abusive payment dispute, in particular after receiving a delivered order;
• provide false information in order to obtain a service, a refund or an advantage;
• impersonate a member of the 1Kamas team, a delivery agent or another user;
• create multiple accounts in order to get around a limit, a restriction or a verification;
• solicit other users for transactions carried out outside the service;
• attempt to gain unauthorised access to our systems, introduce malicious software or disrupt the operation of the site;
• automatically extract content from the site using bots or similar tools, or use it for commercial purposes without written permission;
• make abusive, obscene, threatening, defamatory or hateful remarks towards our team, our delivery agents or third parties;
• use the services for unlawful purposes, including money laundering.

In addition to the rules above, suppliers must not:

• sell goods that they do not legitimately hold or control;
• sell stolen virtual goods or goods taken from a compromised account;
• supply goods obtained through hacking, unauthorised access or fraud;
• supply goods acquired with stolen or fraudulent payments;
• duplicate or clone items, or knowingly supply duplicated items;
• falsify screenshots, videos, proof of delivery or transaction information;
• make false statements about the origin or ownership of the goods;
• conceal information requested as part of a legitimate check on the origin of the goods;
• get around a restriction or a block by using another identity or another account;
• use the services for unlawful purposes.

The checks applied to goods offered by suppliers are described in our Supplier and Virtual Goods Origin Verification Policy.

In the event of a suspected or established breach, the Company may, depending on its seriousness and the context:

• request additional information or supporting documents;
• place an order or a transaction under manual review;
• cancel or refuse an order;
• temporarily defer the settlement owed to a supplier, within the limits set by the applicable terms;
• refuse a supplier transaction;
• suspend or close an account;
• restrict, suspend or block a supplier;
• refuse any future order or transaction;
• review previous transactions;
• exercise the applicable contractual remedies;
• cooperate with its payment service providers or the competent authorities where required by law.

Where an order or a transaction presents a risk signal, identity verification may be requested before it is accepted. For customers, this verification is described in our AML Policy: it is carried out by our specialist partner, and if there is no response within seven days, or if verification is declined, the order is cancelled and refunded in full. For suppliers, it falls under the Supplier Verification Policy.

These measures are not automatic: an isolated risk signal leads to a review, not to a systematic rejection. They do not affect the rights you enjoy as a consumer under the mandatory provisions applicable to you.

Anyone who notices conduct contrary to this policy, or who believes that a transaction involves illegitimate virtual goods, can report it to [email protected], via our contact page or via live chat, providing any information they have. Reports concerning the origin of goods are reviewed under the Supplier Verification Policy.

This policy should be read together with the Terms and Conditions, the Supplier Verification Policy, the AML Policy and the Privacy Policy. In the event of any conflict, the Terms and Conditions prevail on contractual matters.

This policy is reviewed periodically; the version currently published on this page is the version in force, with its date of last update shown at the top of the document. For any questions: Kamasense Limited, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: [email protected].