Refund Policy
The exact conditions under which your orders are refunded.
Legal transition. 1Kamas is operated by GAMEHUB LIMITED, Hong Kong, and by Kamasense Limited during its migration to GAMEHUB LIMITED. Each order is concluded with the entity that processes its payment, GAMEHUB LIMITED or Kamasense Limited, and remains subject to this policy. Learn more: Legal information.
Order not delivered
refund on request
Rollback of 48 h or less
redelivery or refund
Immediate refund
funds received within 5 to 7 working days
Requesting a refund
The 1Kamas platform allows players to buy kamas and services related to the games of the Dofus universe (Dofus, Dofus Retro, Dofus Touch and Wakfu). It is operated by GAMEHUB LIMITED, whose registered address is Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong, and by Kamasense Limited, whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, hereinafter referred to as “the Company”, “1Kamas” or “1kamas.com”. Placing an order on the website constitutes acceptance of this refund policy.
The Company reserves the right to amend the terms, conditions and notices of this policy at any time. The version currently published on this page is the version in force; it is your responsibility to consult it regularly.
Refund cases
The Company grants refunds under reasonable conditions, summarised in the table below. The general rule is simple: as long as your order has not been delivered, you are protected.
| Situation | Decision |
|---|---|
| Order not delivered within the expected delivery time | Refund |
| Duplicate payment for the same undelivered order | Duplicate payment refunded |
| Server rollback of 48 hours or less | Redelivery or refund |
| Payment verification left unanswered for 7 days | Cancellation and refund |
| Partial payment (cryptocurrency or SEPA transfer) not completed within 7 days | Cancellation and refund |
| Order already delivered in the game, as described | Non-refundable |
| Server rollback of more than 48 hours | Not covered |
| Unpaid order | Not eligible |
Any reason not listed in this table does not give rise to a refund. Any complaint relating to a delivery must be reported to support within 72 hours of the order; rollbacks are an exception and remain covered provided the rollback is 48 hours or less.
How to request a refund
All refund requests must be made to our customer service team, available 24/7. Delivery issues must be reported within 72 hours of the order; rollbacks remain covered under the conditions set out in the table above.
Contact support
Via live chat, 24/7, or by email. Give your order number and the reason for your request.
Order check
Our team checks the delivery status and the payment, then approves the request if it matches one of the situations covered by this policy.
Refund
The refund is issued immediately, to your customer account or to the payment method used for the order. The funds generally reach you within 5 to 7 working days, depending on your bank.
Processing times
The refund is made immediately, as soon as you request it. However, the time it takes for the funds to reach you depends on your bank: allow between 5 and 7 working days in general, depending on the payment method used.
Questions about a refund in progress?
Live chat answers you straight away, 24/7.